Customer Support

Excellence is an attribute that spans onto eternity. Constant powering of excellence requires careful attention to details and an industrious service support system.
The customer support division at Francis Klein is geared to your requirement of professional and responsive services with a service network that’s spread across the length and breadth of India.

Service support is our USP, and we have set up service centers in Delhi, Pune and Chennai to provide efficient maintenance, repair work and application engineering. This initiative has in turn increased machine uptime and cut down the costs incurred by our customers. The customer support team has its head office located in Bangalore. The production support for start up and new plants can be provided on request.

Highly motivated teams of engineers are positioned in various industrial cities across India to provide round-the-clock assistance.

 
Our service centers provide the following services:
  • Procurement Solutions
  • Calibration Service
  • Installation & commissioning
  • Start up production support
  • Repair & diagnosis of fault at site
  • In-house repair of portable instruments
  • Preventive maintenance support
  • Annual maintenance contracts
  • Service training
  • Application training
  • Stock & sale of spare parts

Our team of specialists takes charge of installation & commissioning at site. They check and optimize every parameter of your machine, so that it is set ready for production. You will receive professional consultation on application and maintenance during installation, commissioning and training session.

Also, you will benefit from both reliable customer support and annual maintenance contract that would help enhance your productivity.